Privacy Policy

1. Introduction

GentleMarshShade ("we," "us," or "our") is devoted to your privacy protection. In this Privacy Policy, we delineate our practices for collecting, handling, disclosing, and protecting your data when you browse our website gentlemarshshade.sbs or engage with our yacht charter offerings.

Utilizing our offerings signals your acquiescence to the practices detailed in this policy. This document is aligned with pertinent privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy legislations in Canada.

2. Data Collection

2.1 Personal Data

Personal data is gathered from you voluntarily when you engage with us by:

• Reserving a yacht charter
• Connecting with us via our website or telephone
• Joining our newsletter list
• Completing forms on our site
• Taking part in our surveys or promotions

The data could include your:

• Full name and communications details (email, phone number, physical address)
• Financial details for payments (handled securely by third-party vendors)
• Yacht charter specifications and needs
• Emergency point of contact
• Food intolerances or health details (if disclosed)

2.2 Information Collected Automatically

Our website automatically captures specific information concerning your device and how you interact with our site:

• Device’s IP address and geolocation details
• Web browser details and version
• Web pages you visit on our site and the duration of your visits
• Referral sources to our website
• Device specifics (model, display resolution, etc.)

2.3 Tracking Tools and Cookies

Cookies and akin tracking technologies are used to enrich your browsing experience. They assist us in:

• Storing your settings and preferences
• Assessing website engagement and functioning
• Delivering customized content
• Upgrading our services

You're able to manage cookies through your browser configurations or our cookie consent pop-up.

3. Usage of Collected Data

The information we collect is employed for certain objectives:

• Provision of Services: To deliver yacht charter services, manage reservations, and communicate regarding your booking
• Support for Customers: To address and resolve your queries and offer assistance
• Transaction Management: To process payments and handle invoices
• Safety and Security: To ensure the secure operation of our services and protect against deceitful activities
• Marketing Efforts: To dispatch promotional messages and updates, provided you've given consent
• Site Improvement: To analyze how our site is utilized and to enhance its functionality
• Lawful Adherence: To operate in accordance with relevant regulations and legal provisions

4. Disclosure and Sharing of Information

Your personal data is not sold, exchanged, or leased out to third parties. We may disclose your information under these conditions:

4.1 Service Providers Engagement

Data may be divulged to third-party service providers who support us in areas such as payment processing, website hosting, email marketing, analytics, customer service, and more.

4.2 Legal Imperatives

In compliance with laws, or legal proceedings, we may need to unveil your information, for instance, during legal inquiries, court mandates, or to avert illicit activities.

4.3 Business Transactions

Should our business enter mergers, acquisitions, or asset sales, your information might be transferred as part of these dealings.

5. Security of Data

We enforce fitting technical and organizational protocols to shield your personal data from unauthorized access, modification, disclosure, or destruction. These measures encompass encryption, secure servers, restricted access, routine evaluations, and staff education.

Yet, no internet-based transmission or electronic repository can be guaranteed to be invulnerable. Absolute security of your data is something we strive for, but cannot assure.

6. Retention of Data

We hold onto your personal information for the timeframe needed to complete the objectives established at the time of collection or as is mandated by law. Usual retention periods are:

• Yacht reservations: 7 years (for taxation/legal grounds)
• Marketing correspondences: until you opt out or request deletion
• Website analytics data: 26 months
• Client support history: 3 years from the latest communication

7. Your Rights and Preferences

Your rights encompass accessing, amending, deleting (with legal constraints), porting your data, and opting out of marketing communications and cookie usage. To exercise these rights, please get in touch with us at the contact provided.

8. External Services

8.1 Google Analytics Tools

We utilize Google Analytics for insights on site usage. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interfaces

Our website may contain links to social media platforms governed by their own policies.

8.3 Processing of Payments

Transactions are conducted by PCI DSS-approved external payment processors.

9. International Processing of Data

We may undertake the transfer and processing of your information in nations distinct from France, applying precautionary measures in line with relevant legal frameworks.

10. Data of Minors

Children below the age of 13 are not the intended audience for our services, and we do not wittingly collect their information. Should you believe that we have inadvertently gathered such data, contact us promptly.

11. Policy Revisions

This Privacy Policy may be revised in reflection of changes in our procedures or legal obligations. We will alert you about amendments via our website update, email to registered users, or a notice on our portal. Continued interaction following the date of effectiveness indicates your acceptance of the changes.

12. Contact Details

For inquiries on this Privacy Policy or our information handling practices, here's how you can reach us:

13. Google Ads User Consent Rules

We comply with the consent rules for Google Ads users. Your preferences for cookies and tracking can be modified at any time via our cookie settings feature.